Question 1

Finish setting up a purchased mailbox

Accepted Answer

Open /account/email.php. An unnamed purchased seat needs a mailbox name and password before it can be used. If the mailbox is pending provisioning, check its status or contact support rather than purchasing again. Once active, configure DNS where your nameservers point and test both sending and receiving.

Question 2

Use email on a domain registered elsewhere

Accepted Answer

You can keep your registrar and website. Use the existing-domain option on /email and finish setup in your account. You need permission to edit authoritative DNS. Copy the MX and authentication values shown for your mailbox, preserve website records, and keep the previous mail service active during any migration.

Question 3

Connect a phone or desktop email app

Accepted Answer

Open the mailbox details in /account/email.php and use the connection settings shown there. Enter the full mailbox address as the username and its mailbox password, which is separate from your Modusdom account password. Use the documented encrypted IMAP and SMTP settings. Test incoming mail, sending and replies. Webmail is available at https://webmail.modusdom.com.

Question 4

Find renewal settings and upcoming charges

Accepted Answer

Open /account/ to review resources, then open a domain to inspect its expiry and auto-renew setting. Review email plans in /account/email.php and billing records in /account/billing.php. Domain renewals and mailbox subscriptions are separate. If a date or amount is unavailable, ask support rather than assuming the charge is zero.

Question 5

An order or mailbox is still pending

Accepted Answer

Check the order or resource status in /account/. Payment receipt, domain fulfillment and mailbox setup are distinct steps. Do not place a duplicate order to resolve a delay. Contact support with the order reference, domain and approximate purchase time. Do not send card details or passwords.

Question 6

How do I know email setup is complete?

Accepted Answer

Check that the mailbox is active, receiving MX records match its provider, and a sent test message passes the intended authentication checks. Test replies and the email app you use. /email-setup-report shows a fictional completion report with evidence and remaining actions. DNS record presence alone does not establish successful delivery.

Question 7

What is Modusdom?

Accepted Answer

Modusdom offers domain registration, hosted business email and scoped email setup services. The operator is Retail Digitals. Domain registration, mailbox subscriptions and setup help are separate services. See /pricing, /email and /fix-my-email for the current offers.

Question 8

How does it work, end to end?

Accepted Answer

1. Search at /search and compare the selected name, term and amount due.
2. Use the existing purchase flow.
3. Follow order progress in /account/.
4. If you bought email, finish mailbox setup in /account/email.php. External domains need their DNS configured at the authoritative provider.
5. Test sending and receiving. Buying a domain does not by itself create a website or mailbox.

Question 9

Why not just use GoDaddy?

Accepted Answer

Choose based on the service you need, current registration and renewal costs, storage and support. Our comparison at /compare/modusdom-vs-godaddy labels historical observations separately from current quotes. A transfer moves the registration; migrating email or hosting is a separate task.

Question 10

Which domain ending should I pick (.com, .io, .ai, .co)?

Accepted Answer

.com is still the default — most familiar, most trusted. Pick .com unless you have a specific reason.  • .io — for developer tools, tech startups (recognizable, slightly premium price) • .ai — for anything AI-related; high price but signals what you do • .co — short alternative when .com is taken • .nyc — proudly local New York City businesses • .net / .org — classic alternatives • .shop — retail/e-commerce • .us — US-only businesses; no WHOIS privacy by registry rule • .xyz — modern, inexpensive  If in doubt: .com. Always.

Question 11

What is WHOIS privacy?

Accepted Answer

When you register a domain, ICANN requires your name, address, email, and phone to be public in the WHOIS directory. WHOIS privacy replaces those with our registrar proxy contact, so the public can't scrape your details.  It's enabled free by default on all TLDs that permit it. The exceptions: .us and .nyc do NOT allow WHOIS privacy by registry rule — your contact info is public for those domains.

Question 12

Can I move my domain away later?

Accepted Answer

Yes, anytime. We're not a roach motel.  1. In /account/domain.php → toggle off the Transfer Lock. 2. Click Email EPP code — we send the authorization code to your registrant email. 3. Start the transfer at the receiving registrar.  No penalty, no friction. ICANN requires the domain be at least 60 days post-registration (and 60 days post-prior-transfer).

Question 13

How many years should I register?

Accepted Answer

1 year is fine for most people. Going longer doesn't usually save money (price is per-year × years), but it locks in current pricing if you're worried about renewal hikes, and reduces the chance you'll forget to renew.  If the domain is important enough that losing it would hurt, register 5-10 years AND turn on auto-renew. Belt and suspenders.

Question 14

Should I get a Modusdom mailbox or Google Workspace / Microsoft 365?

Accepted Answer

Choose Modusdom if you need a standalone domain mailbox with webmail and IMAP/SMTP. Current plans and 5 GB storage per mailbox are at /email. Google Workspace and Microsoft 365 include other collaboration apps; compare their current plans directly. A DNS repair may be enough if your existing provider already meets your needs. See /blog/professional-email-vs-gmail.

Question 15

Why does my mail go to spam?

Accepted Answer

SPF identifies authorized sending servers, DKIM verifies a message signature, and DMARC checks alignment with the visible From domain. These help authentication but do not guarantee inbox placement. Use /email-checker to review public DNS records, then inspect authentication results in a received test message. Content, reputation and recipient filtering also matter.

Question 16

How do I edit DNS records?

Accepted Answer

Open your domain in /account/ and use its DNS controls when Modusdom hosts the authoritative DNS. If nameservers point to another provider, make changes there. Save a copy of existing records before editing. DNS caches can retain old records until their TTL expires. Do not remove website records while setting up email.

Question 17

What are A, MX, TXT records?

Accepted Answer

• A — points your domain to an IPv4 address (your web host). E.g., yourdomain.com → 192.0.2.10. • AAAA — same but for IPv6. • CNAME — alias to another domain. E.g., www → yourdomain.com. • MX — where your email goes. Has a priority (lower = preferred). • TXT — plain text. Used for SPF, DKIM, DMARC, and verification (Google, Microsoft, etc). • SRV — service location records (Microsoft 365, SIP).  When in doubt, A + MX + 3 TXTs (SPF/DKIM/DMARC) covers most setups.

Question 18

When and how am I billed for renewals?

Accepted Answer

Domains renew annually on the registration anniversary. With auto-renew ON, we charge your card on file 14 days before expiry and renew the domain immediately on success.  With auto-renew OFF, you'll get a renewal reminder email 30 days out and 7 days out. Click the renew button in your account to renew manually.  Registration and renewal prices can differ. Check the current renewal price and your account settings.

Question 19

How do I cancel?

Accepted Answer

For monthly mailbox/protection plans: log in → /account/billing.php → cancel button. Service runs until end of paid period, no refund for remaining days.  For domains: domains aren't "cancelled" — they expire if not renewed. Just turn off auto-renew and let them lapse, OR transfer them out (free) to another registrar. We can also delete a domain on request, but ICANN may not refund the registry fee depending on timing.

Question 20

How do I move a domain TO Modusdom?

Accepted Answer

1. Check transfer eligibility with the current registrar, including applicable registration, previous-transfer or contact-change locks. 2. Record current nameservers, website records and email provider details. Keep those services active. 3. Unlock the domain and obtain the authorization code. 4. Start at /transfer and review the quoted price and term. Requirements vary by ending. 5. Follow approval instructions and track progress in your account. Some registrars let you approve an outgoing transfer sooner. 6. Verify website and email after completion. Registration transfer does not migrate mailbox contents. See /leaving-godaddy for a practical checklist.

Question 21

I forgot my password.

Accepted Answer

Go to /account/forgot.php (or click "Forgot password?" on the sign-in page), enter the email on your account, and check your inbox — a reset link arrives within a minute. The link is valid for 1 hour.  If you don't see the email, check your spam folder. Reset link from the wrong address? Email hello@modusdom.com and we'll help.  If you signed up via Google, Microsoft, or Apple OAuth, you don't have a password — just click the matching "Continue with…" button on the login page.

Question 22

Why do I need to verify my email?

Accepted Answer

So we have a confirmed way to reach you about important things: renewal reminders, billing receipts, domain notifications, support replies. If your email isn't verified, those emails may not reach you reliably.  Click the link in the verification email we sent on signup. If you can't find it, /account/resend-verification.php sends a fresh one.

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